How We Vet Our Carrier Network

Our Carrier Vetting Philosophy

Anyone can claim their carriers are "vetted." Here's exactly what we check before any carrier touches your vehicle.

Step 1: FMCSA License Verification

Every carrier must have:

• An active FMCSA operating authority (MC number)
• A valid USDOT number
• Current cargo and liability insurance meeting federal minimums
• No out-of-service orders within the past 12 months

We verify this directly through the FMCSA SAFER system, not just at onboarding, but before every individual dispatch.

Step 2: Insurance Verification

We don't just accept a Certificate of Insurance. We:

• Contact the insurance provider directly to confirm the policy is active
• Verify coverage limits meet our minimums ($100K cargo / $750K liability)
• Confirm expiration dates are current
• Check that the named insured matches the MC number holder

A carrier with expired or fraudulent insurance is immediately flagged and removed from our network.

Step 3: Safety Score Review

Using FMCSA's SAFER system and third-party tools, including Carrier Assure and we review:

• Crash history (last 24 months)
• Vehicle inspection violation rates
• Driver Out-of-Service rates
• Overall SMS (Safety Measurement System) scores

Carriers with high violation rates or recent safety events are not assigned regardless of availability.

Step 4: Performance History

We track every carrier in our network against:

• On-time pickup and delivery rates
• Customer complaint history
• Communication and responsiveness scores
• Damage claim frequency and resolution

Carriers who accumulate poor performance metrics are suspended from our network.

Step 5: Real-Time Fraud Detection

Using advanced fraud protection tools, including industry-leading carrier risk platform and Carrier Assure, we screen for:

• Identity theft and carrier cloning attempts
• Double brokering patterns
• Unusual MC number activity
• Mismatched insurance-to-authority records

Step 6: Our Private Carrier Network First

Before posting any shipment to a public load board, we first check our private network of trusted repeat carriers. These are companies we've worked with before and verified repeatedly. They get first opportunity on your load.

If no private network carrier is available on your route, we post to vetted load boards and every applicant goes through the same verification process before assignment.

What You Can Do Too

After we dispatch your carrier, you receive their name, company, and DOT number. You can independently verify at:

https://safer.fmcsa.dot.gov/CompanySnapshot.aspx

Enter their DOT or MC number. You'll see their operating authority, insurance, crash history, and inspection record, the same data we reviewed.

Q&A

Q: Do you use independent owner-operators or larger fleets?

Both. Many excellent carriers are independent owner-operators with impeccable safety records. Fleet size is not our primary criteria, compliance, safety record, and performance are.

Q: Can I request a specific carrier?

We can attempt to match you with a repeat carrier from previous shipments if you've had a great experience. Contact your logistics coordinator to request this.

Q: What if a carrier's insurance lapses after I book but before pickup?

We re-verify insurance at dispatch. If a lapse is discovered at that point, we reassign your shipment immediately. You're never moved with an uninsured carrier.

Every carrier we assign has been verified. Get a free quote at webautotransport.com, use LiveChat, or call (760) 932-2886 / (760) WEB-AUTO. USDOT# 4574725 | FMCSA Licensed and Bonded. Email: info@webautotransport.com